If you contracted a paid service remotely directly with Arjantin’de Yaşam, you can ask to withdraw from the contract or to cancel it. You do not need an account and sending the request is free. This page is for services contracted with us; payments made directly to schools or other institutions follow their own contract terms.
Withdrawal (botón de arrepentimiento)
To use the right of withdrawal for a distance contract, choose “Withdrawal and cancellation request” as the topic in the form below and begin your message with “WITHDRAWAL”. Then add the contract or quote reference, if you have one, and a short description. The deadlines and exceptions of Law 24.240 article 34 and Disposición 954/2025 are assessed against your specific contract. A contract being tailored to you does not, by itself, remove every right of withdrawal.
Cancellation (botón de baja)
To end a paid service that is already running, begin your message with “CANCELLATION”. Your request is assessed under the applicable contract and Law 24.240 article 10 ter. A cancellation request and a refund, if any, are separate stages.
Identity checks
Under Disposición 3/2026 article 1, we may ask only for reasonable and customary verification steps needed to confirm that the request really comes from the consumer concerned. They must not become extra bureaucracy that in practice blocks a withdrawal or cancellation. We do not ask for an ID image in the first message; if a sensitive document is ever needed, the secure way to send it will be explained first.
Send your request
Enter your name, the email address you used in the contract and a short description beginning with WITHDRAWAL or CANCELLATION. Please do not send ID, passport, bank or health data in the first message. The Privacy Policy applies.
Reference code
When your request is received, a reference code starting with ARG- is shown on screen and emailed to you; earlier ADY- codes remain valid. Under Disposición 954/2025 article 5, the code must be communicated within 24 hours through the same channel. If it does not arrive, write to us with the date of your request and the email address used in the contract, and keep a copy of what you sent. The code only confirms receipt; it does not mean the request has been resolved or a refund has been made.
Other ways to contact us
The unit responsible for customer requests is Arjantin’de Yaşam — Customer Contact and Consumer Requests. Email arjantin@arjantindeyasam.com, stating the type of request and, if you have it, the contract or quote reference. Customer service hours are Monday to Friday, 11:00–19:00 (Buenos Aires, UTC−3, excluding public holidays). You can email outside those hours, but sending a message does not mean the request is processed immediately. Requests sent by email do not show an automatic number; the code must still be notified within the legal period.
See also the Legal Notice. This page is general information, not legal advice, and does not guarantee any result.